At Glow Advanced Skin & Body Care, we take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. Please give us 24 hours notice to notify us of any changes or cancellations. We understand that life’s circumstances sometimes prevent you from keeping your appointments, but if 24-hour notification is not given, you will be charged 50% of your scheduled service for the missed appointment. If you are on a package, one of your treatments will be forfeited.
SERVICES REFUND POLICY
While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.
Gift Certificate must be present at time of purchase/usage. Lost or stolen Gift Certificates cannot be redeemed or replaced. Gift Certificates do not expire. All sales are final. Gift Certificates cannot be redeemed for cash.
PRODUCT RETURN POLICY
While our goal at Glow Advanced Skin & Body Care is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. We work with our clients to choose the best products based on their skincare needs. If you have received a skincare consultation or treatment from Glow Advanced Skin & Body Care, we welcome your slightly used product as a return if it did not work for you. You may choose another product or get a full refund in the form of credit. Cash back is not available. However, if you have not received a treatment or consultation from Glow Advanced Skin & Body Care prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused).